There could be different reasons why your request was declined.

Negative or Insufficient balance

To be able to order a card, you need to have a minimum amount of funds in your Fiat account (the exact amount will be displayed in the app).

You can transfer Fiat funds to your account via your Virtual IBAN in the wallet section.

Card not activated

If you ordered a card, but never activated it, you won’t be able to order a new card. Please activate or cancel your current card before ordering a new one.

Card not received

If you ordered a card but never received it, you’ll need to reorder it from the delivery screen, which will cancel the previous one automatically.

If you’ve tried the above steps but are still unable to solve your issue, please contact support.